Privacy Policy

1. Who We Are

Zoomexpress courier hub ("Zoomexpress", "we", "us") is a global logistics provider. We are the data controller for personal data collected through our website, applications, and shipping services.

2. Information We Collect

We collect personal information that you provide directly and information generated by your use of our services:

• Account information: Name, email address, telephone number, company name, and billing address
• Shipment data: Sender and recipient names, addresses, contact details, and shipment contents
• Transaction data: Payment method details (processed by our PCI-DSS compliant payment processor), billing history
• Device and usage data: IP address, browser type, pages visited, tracking searches, and cookies
• Communications: Emails and messages you send to our customer support team

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your shipment bookings
• Provide customs documentation and clearance services
• Issue invoices and process payments
• Provide shipment tracking and delivery notifications
• Respond to customer service enquiries
• Comply with our legal obligations (including customs reporting requirements)
• Improve our services and website through analytics
• Send transactional communications (booking confirmations, delivery alerts)
• Send marketing communications, where you have consented or where permitted by law

4. Sharing Your Information

We share your personal data with third parties only as necessary to deliver our services or as required by law:

• Sub-contractors: Airlines, local delivery partners, warehouses, and customs agents involved in fulfilling your shipment
• Government authorities: Customs agencies, tax authorities, and law enforcement where required by law
• Payment processors: PCI-DSS compliant processors for billing purposes
• Technology providers: Cloud hosting, analytics, and customer support software providers under strict data processing agreements

We do not sell or rent your personal data to third parties for marketing purposes.

5. International Data Transfers

Given our global operations, your personal data may be transferred to and processed in countries outside your home jurisdiction, including countries that may not provide the same level of data protection. We implement appropriate safeguards — including Standard Contractual Clauses — to protect data transferred internationally.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with our legal obligations. Shipment records are typically retained for 7 years for tax and customs compliance purposes. Account data is retained for the lifetime of your account plus 3 years.

7. Your Rights

Depending on your jurisdiction, you may have rights including: the right to access your data, the right to correct inaccurate data, the right to erasure ("right to be forgotten"), the right to restrict processing, the right to data portability, and the right to object to processing. To exercise any of these rights, contact us at dispatch@zoomexpress.com.

8. Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse usage patterns. You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

9. Security

We implement technical and organisational security measures appropriate to the risk, including encryption of data in transit (TLS), access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Contact and Complaints

For privacy-related enquiries, contact our Data Protection team at dispatch@zoomexpress.com. If you believe your data protection rights have been violated, you have the right to lodge a complaint with your relevant supervisory authority.